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Frequently Asked Questions |
Question: Are you
a distributor or manufacturer?
Answer: We are a manufacturer of
reproduction pistol grips, buttplates
and grip caps. We also have a
few forends for Colt® and
Mossberg; trigger guards, rifle ribs and sights for Remington and resting
bars, recoil pads, foreplates, ejectors and spacers, and a magazine bottom
for Luger. We continue to obtain originals to reproduce and add to
our collection. |
Question: Where
are your products manufactured?
Answer: Our products are manufactured in our Casselberry, Florida
facility. |
Question: Do
you stock your products?
Answer: Many of our products are in stock and ready to ship, if a
product is not in stock when we receive an order, we will cast your order
on the same or next business day your order was received excluding
weekends and Holidays. |
Question: I placed
an order over the weekend, will you ship it Monday?
Answer: We process all orders at 7:30 AM every weekday. If an
order comes in on a weekend, it will be processed on Monday morning.
We process, cast (if not in stock) and ship all orders within 48 hours
after receipt of an order on a normal business day. We pride
ourselves on our quick turn-around from when an order is received, until
it is shipped. Many times an order will be processed within 24 hours
on a normal business day. It may take up to 72 hours to process and
ship your order, so please be patient. |
Question: How long
does it take to receive my product after I order?
Answer: This will depend on whether you selected USPS Standard
or Priority Mail shipping and where you are located. Since it takes
up to 48 hours to process an order beginning on the first business day
after receipt of an order, you would typically add an additional 3 to 6
business days for standard USPS shipping, and two to three days, if you
selected USPS Priority Mail shipping. Of course these are average
delivery times and they will vary depending on how close you are located
to our office. |
Question: How do I
find out if you ship International to my country and how much shipping
will cost?
Answer: Simply add your desired products to your shopping cart
and select your country from the drop down box, if you do not see your
country listed, exit your cart and send us an email. If your country
is listed, fill out all the information in your cart, select International
Shipping and click add to see the shipping total. All International
orders ship Priority Mail at a cost of 29.95 |
Question: I see
you offer a lot of different colors, but I don't see the grips I want in
different colors, where are they?
Answer: We offer color samples of our various color offerings but
with over 1500 different products, it is impossible for us to show all our
products in all the colors we offer. We occasionally use various
color options throughout our store so you will be able to see those colors
listed on a different product. We are unable to send pictures to you
of the various colors if requested. |
Question: What
shipping options do you offer?
Answer: We currently offer Standard USPS shipping (USPS First Class) and
USPS Priority Mail shipping for orders within the United States. All International
orders will be shipped Priority Mail International. If you need your order
more quickly and want to make special arrangements, call us prior to
ordering. |
Question: I'd like
you to email me the grips I want in a few different colors, can you do
that for me?
Answer: We currently offer over 21 different colors.. You can see our various colors by visiting our color
options section on our store but we do not have sample colors in all our
products and we will be unable to send specific colored products to you at
this time. |
Question: Can I
get a tracking number for my standard shipping order?
Answer: No. We cannot offer tracking of your order unless
you select Priority Mail Shipping.. |
Question: Is
hardware like the screws and escutcheons included with my order?
Answer: No hardware is not included unless it is specified as
being included on a particular product. Some wood items have the
hardware included and they will be marked. |
Question: I need
to buy the hardware for my grips, but I am not sure which ones to buy and
I am confused about all the ones you have listed like SE1 and SE2 etc.
Answer: SE1 and SE2 are screw and escutcheons kits that are
particular to certain sets of grips. Many of our grips and
buttplates now have kits on their own order page. If you wish to order hardware for
your grips and you do not see the correct hardware listed on the grips
order page, please order Hardware Kit SE1 and in the remark section of
your order checkout page, note that the hardware is for your grips order.
If we do not
have the hardware for your order we will contact you and we will remove
the cost of the hardware from your order. You will still be charged
for whatever other items you have ordered. Some products have
hardware kits attached to the product page for simplified ordering. |
Question: My
company sells gun supplies, how can I become a distributor of your
products?
Answer: Call and leave a message with your name and phone number and
we will call you back as soon as possible. Due to our high volume of
calls, it may take a few days for us to return your call so please be
patient. |
Question: Is the price on
your website for a pair of your grips or for a single grip?
Answer: All prices are based on a pair of grips where
applicable. If a single wrap-around grip is purchased, the price is
for the single grip. If you purchase grips for a Colt Army Special
Revolver, both grips are included. |
Question: What
materials are used in making your grips?
Answer: Most of our grips are made from hard urethane plastic, a few
are made of hard rubber and these are clearly identified. |
Question: I
recently purchased a buttplate from you, when I received it, it was curved
but I need it to be flat. Is there anything I can do?
Answer: If your item is warped in
shipping, or if you need a curved piece and the item you have is flat,
simply soak in hot tap water for about 60 seconds until pliable, then
apply to gun and hold to cool. Installation of the escutcheon or
screw may also be done while the piece and escutcheon are warm to prevent
cracking. |
Question: I
purchased the wrong grips from you, can I exchange them?
Answer: Yes. We offer exchanges in the event you purchased
the incorrect item from us. The first thing you should do is send us
an email informing us of your needing to exchange the item. We will
then verify that we have the correct product that you need and we will
reply to your email, please be patient. Once confirmed, you will
then mail your item back to us and we will exchange it. All
exchanges need to be done within 30 days. Please remember that we
may need to charge for the additional shipping, depending on the
circumstances involved with the return. All items returned must be
in original condition, uncut and unaltered, together with the invoice or
invoice number. |
Question: What is
your return policy and refund policy?
Answer: Please see our Returns
Page for more information. |
Question: If I
return my grips for a refund, do I need an RMA number first?
Answer: Please see our
Returns Page for more information. |
Question: I want
to talk to someone at your company, can I call instead of emailing?
Answer: Absolutely. However,
please keep in mind that we receive an extremely high volume of calls
daily and we may not be able to answer when you call. If that
happens, leave a message and we will call you back as soon as we are able.
The fastest way to receive a response from us is by emailing your request. |
Question: If I
need support after receiving my products, what should I do next?
Answer: We strive to
offer the best customer support possible and are always available to
assist with any question or support issue you may have. Our business
is manufacturing reproduction grips, buttplates and grip caps and we pride
ourselves on our work. We have been making reproduction grips for
over twenty five years and currently offer over 1200 products. We
have earned our reputation of reproducing quality products. |
Question: The
grips I purchased need a little work to make them fit better on my gun,
what is the best way to make them fit more precisely?
Answer:
Most of the items are hand-casted and may be sanded, filed, reamed,
drilled or polished (similar to wood) for proper fitting. Some
of our items are injection molded,
and should be grinded or filed…sanding will not work. These
products will be clearly marked. When you receive our product, you
will also find helpful information included. |
Question: The
grips I purchased need to be altered, can I return them if I alter them
and still cannot get them to fit?
Answer:
Please remember that altered merchandise cannot be returned for
refund or exchange. |
Question: I need the hardware
to go with my grips Are the screws and escutcheons included with the
grips?
Answer: No, screws and escutcheons are not included with our grips and
are an additional cost. We have screws and escutcheons for many but
not all of our grips. If you need screws and escutcheons, please order
them from our site. If we are unable to provide them with your
order, we will remove the cost of the screws and escutcheons from your
order. |
Question: I sent an email to
you yesterday and have not heard back, how long does it take to get a
reply?
Answer: All emails are important to us. We
receive a high volume of emails daily and try to answer as many as
possible each day. Many times we will be able to answer you in the
same day. Other times it may take two or more business days to hear back
from us so please be patient. |
Question: I
looked over your website and did not see my grips listed, what should I do
next?
Answer: In some cases, we may be able to find another pair of
grips that interchange with yours. Please take a tracing of your
grips, locate any screw holes on the tracing and also furnish measurements
as close as possible. Email or fax it to us. |
Question: I placed an order
two days ago and received the confirmation email but I haven't received my
order yet, how long will it take?
Answer: Typically, we process and ship most orders within two business
days. |
Question: I want to order
grips but I don't want to order them on the store, is there any other way
I can order?
Answer: Yes. You may call us with your order, if you receive
our voice mail, please leave your name and phone number and we will call
you back. You may mail your order also fax in your order.
Please do not send any credit card information via email. |
Question: What types of
payments do you accept?
Answer: We accept Visa, MC and Discover. We also accept
checks and money orders. You may also use PayPal. You may also phone
in your order. |
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